• Warranty Policy
  • Shipping Policy
  • Payment Policy
  • Return&Refund Policy

Shipping policy
We offer free 2: 6 business days ground shipping on all orders to the contiguous United States (the lower 48 States) through UPS, USPS, and FedEx (Ground and Express).
Express shipping is available at a cost, depending on the item's weight and delivery address.

  • United States free standard shipping: 2- 6 business days depending on the delivery address.
  • United States express shipping 1-2 business days.
  • International: Normally it takes 5- 10 days. There might be a delay at customs.


We offer international shipping at a cost, depending on the item's weight and country of destination. The customer is responsible for import customs taxes and duties. If the customer refuses to pay for the import taxes and duties, a refund will not be ssued.
Due to the impact of COVD -19, the delivery may be postponed. For futuher details you can also contact customer service.
Once again we deeply apologize for any and all inconvenience.

Shipping policy
We offer free 2: 6 business days ground shipping on all orders to the contiguous United States (the lower 48 States) through UPS, USPS, and FedEx (Ground and Express).
Express shipping is available at a cost, depending on the item's weight and delivery address.

  • United States free standard shipping: 2- 6 business days depending on the delivery address.
  • United States express shipping 1-2 business days.
  • International: Normally it takes 5- 10 days. There might be a delay at customs.


We offer international shipping at a cost, depending on the item's weight and country of destination. The customer is responsible for import customs taxes and duties. If the customer refuses to pay for the import taxes and duties, a refund will not be ssued.
Due to the impact of COVD -19, the delivery may be postponed. For futuher details you can also contact customer service.
Once again we deeply apologize for any and all inconvenience.

Shipping policy
We offer free 2: 6 business days ground shipping on all orders to the contiguous United States (the lower 48 States) through UPS, USPS, and FedEx (Ground and Express).
Express shipping is available at a cost, depending on the item's weight and delivery address.

  • United States free standard shipping: 2- 6 business days depending on the delivery address.
  • United States express shipping 1-2 business days.
  • International: Normally it takes 5- 10 days. There might be a delay at customs.


We offer international shipping at a cost, depending on the item's weight and country of destination. The customer is responsible for import customs taxes and duties. If the customer refuses to pay for the import taxes and duties, a refund will not be ssued.
Due to the impact of COVD -19, the delivery may be postponed. For futuher details you can also contact customer service.
Once again we deeply apologize for any and all inconvenience.

Refund policy

We have a 30 day retum policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unwom or unused, with tags, and in its original packaging You' I also need the receipt or proof of purchase.

To start a retum, you can contact us at help@imilab.com . If your retum is accepted, we' II send you a retum shipping label, as well as instructions on how and where to send your package. ltems sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@imilab.com 


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions I non-returnable items

Certain types of items cannot be returmed, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returms for hazardous materials, flammable liquids, or gases. Please get in touchif you have questions or concemns about your specific item.

Unfortunately, we cannot accept returms on sale items or git cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the retum is accepted, make a separate purchase for the new item.


Refunds

We will notily you once we' ve received and inspected your returm, and let you know if the refund was approved or not. If approved, you' II be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.